Due to continuous growth an experienced Learning and Development Advisor from the financial services sector is currently being sought by a specialist customer focused organisation based in Bromley.
Reporting to the Training and Development Manager you will be responsible for the full training cycle with a focus on training needs analysis for customer facing employees. You will be required to provide, assess and develop employee's knowledge using a variety of interventions. You will also be focused on design, implementation and delivery of practical training programs predominantly for head office staff.
The role
Carry out training needs analysisDesign, build and deliver training interventions to suit the training needs identified within head officeDeliver skills based training and knowledge training to suit training needs identified within head office Telephone techniques/skillsCompany product knowledge - test employee company product knowledge and changes i.e. Pension changesDelivery of regulatory/legal training in accordance with the business strategy.Dealing with ‘difficult' or ‘irate' customers, customer complaintsDeliver practical Customer services training sessions to best practice standards, through one to one or group sessions for both frontline Customer Service and other staff.The candidate
The preferred candidate will come from a teaching / training background, (recognised teaching qualification, ideally PGCE) experienced at writing and producing lesson plans, write case studies and create scenarios.They will have good communication skills, proven ability to deliver training/courses/programmes. Good verbal and written communication skills and attention to detail.We have to ensure (and demonstrate) that head office employees receive training which helps them to understand the rules and regulations in our business, review our industry needs and for our customer services area to receive variety of training in product knowledge, how to deal with customers, customer complaints.
You should understand have prior experience of writing and producing training plans and have a creative approach to delivery.
If you are interested in this HR role please apply by clicking on the link below or contact Ashley Kate HR for further details.
Ashley Kate HR specialise exclusively in HR recruitment, nationwide for temporary, contract and permanent HR roles. We give equal priority to our candidate and client relationships and ensure we deliver a highly professional HR consultancy service at all times.
To find out more about us please visit our website at www.ashleykatehr.com
Join the Ashley Kate HR LinkedIn group at http://linkd.in/HRProfessionalsNetworkUK
And follow us on Twitter at http://www.twitter.com/AshleyKateHR
Ashley Kate HR operates as a Recruitment Agency for the provision of permanent candidates and as a Recruitment Business for the provision of temporary candidates.
If you are interested in this HR role please apply by clicking on the link below or contact Ashley Kate HR for further details.
Ashley Kate HR specialise exclusively in HR recruitment, nationwide for temporary, contract and permanent HR roles. We give equal priority to our candidate and client relationships and ensure we deliver a highly professional HR consultancy service at all times.
To find out more about us please 
Join the Ashley Kate HR LinkedIn group 
And follow us on Twitter 
Ashley Kate HR operates as a Recruitment Agency for the provision of permanent candidates and as a Recruitment Business for the provision of temporary candidates.
LocationBromleySalary£29K - £32KDurationPermanentReference13548JWA/CBContact NameRecruitersDue to continuous growth an experienced Learning and Development Advisor from the financial services sector is currently being sought by a specialist customer focused organisation based in Bromley.
Reporting to the Training and Development Manager you will be responsible for the full training cycle with a focus on training needs analysis for customer facing employees. You will be required to provide, assess and develop employee's knowledge using a variety of interventions. You will also be focused on design, implementation and delivery of practical training programs predominantly for head office staff.
The role
Carry out training needs analysisDesign, build and deliver training interventions to suit the training needs identified within head officeDeliver skills based training and knowledge training to suit training needs identified within head office Telephone techniques/skillsCompany product knowledge - test employee company product knowledge and changes i.e. Pension changesDelivery of regulatory/legal training in accordance with the business strategy.Dealing with ‘difficult' or ‘irate' customers, customer complaintsDeliver practical Customer services training sessions to best practice standards, through one to one or group sessions for both frontline Customer Service and other staff.The candidate
The preferred candidate will come from a teaching / training background, (recognised teaching qualification, ideally PGCE) experienced at writing and producing lesson plans, write case studies and create scenarios.They will have good communication skills, proven ability to deliver training/courses/programmes. Good verbal and written communication skills and attention to detail.We have to ensure (and demonstrate) that head office employees receive training which helps them to understand the rules and regulations in our business, review our industry needs and for our customer services area to receive variety of training in product knowledge, how to deal with customers, customer complaints.
You should understand have prior experience of writing and producing training plans and have a creative approach to delivery.
If you are interested in this HR role please apply by clicking on the link below or contact Ashley Kate HR for further details.
Ashley Kate HR specialise exclusively in HR recruitment, nationwide for temporary, contract and permanent HR roles. We give equal priority to our candidate and client relationships and ensure we deliver a highly professional HR consultancy service at all times.
To find out more about us please visit our website at www.ashleykatehr.com
Join the Ashley Kate HR LinkedIn group at http://linkd.in/HRProfessionalsNetworkUK
And follow us on Twitter at http://www.twitter.com/AshleyKateHR
Ashley Kate HR operates as a Recruitment Agency for the provision of permanent candidates and as a Recruitment Business for the provision of temporary candidates.
If you are interested in this HR role please apply by clicking on the link below or contact Ashley Kate HR for further details.
Ashley Kate HR specialise exclusively in HR recruitment, nationwide for temporary, contract and permanent HR roles. We give equal priority to our candidate and client relationships and ensure we deliver a highly professional HR consultancy service at all times.
To find out more about us please
Join the Ashley Kate HR LinkedIn group
And follow us on Twitter
Ashley Kate HR operates as a Recruitment Agency for the provision of permanent candidates and as a Recruitment Business for the provision of temporary candidates.
Apply now
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