A Training Manager is required for a Financial Services organisation based in London. The successful Training Manager will be responsible for delivering our client's Retail Training strategy and ensure its implementation within budget and agreed time line.
Client Details
A Financial Services Organisation based in London
Description
The successful Training Manager will be responsible for delivering our client's Retail Training strategy and ensure its implementation within budget and agreed time line.
The key requirements for the role will include:
* Responsibility for end-to-end training design and delivery for all relevant levels. The aspect of training will cover inductions, commercial training, product training, soft skills, coaching and any other relevant and required technical skills
* Work closely with all Area Managers, HR Department, and Performance Coaches to ensure all relevant staff are trained to a high standard
* Identify areas for improved efficiency and make recommendations
* Set and agree annual Retail Training KPIs with the Retail Director
* Benchmark with competitors in the industry to consistently improve Retail standards
* Design competency framework
* Write/ update any relevant recruitment selection processes
* Design, deliver and implement relevant induction programme in conjunction with the Area Managers and HR Department
* Implement and incorporate all Government Training initiatives e.g. skills for life, NVQs for development of staff
* Design and delivery product training, relevant/required technical and soft skills training and ensure all staff are coached on all products and receive ongoing training
* Design and write the training manuals, update them in accordance with changes to the external or internal governance, regulations, technical software changes, retail product and services updates
* Design and deliver refresher training for existing staff in conjunction with the relevant teams
* Design and deliver training for newly promoted staff in conjunction with the relevant teams
* Ensure all design and delivery is within agreed budgets
* Regular travel to the all sites to understand the needs of the local business and offer adequate training solutions
* Attend events related to Retail/Financial Services for ongoing improvement or regular updates
* Undertake all reasonable duties and responsibilities for the effective support of the business
* You are required to ensure all Health & Safety regulations are adhered to within Company guidelines.
* You will undertake any reasonable requests by the Company in order to fulfil the role criteria and/or business objectives.
Profile
* Previous work experience in a similar role and environment
* Ability to communicate effectively across all levels across the organisation
* Manage relationships with key stakeholders
* High level of attention to detail
* Flexible
* Methodical
* Good admin skills
* Proactive
* Good presentation skills
* Understanding of the retail industry
* Relevant training qualification/degree or equivalent
* Secondary education or equivalent
* Proactive
* Team player
* Confident
* Innovative and forward thinking
Job Offer
A competitive package dependent on experience
LocationLondonSalary£1 per annumDuration12Reference13423271/001Contact NameAdrian DawsonSummaryA Training Manager is required for a Financial Services organisation based in London. The successful Training Manager will be responsible for delivering our client's Retail Training strategy and ensure its implementation within budget and agreed time line.
Client Details
A Financial Services Organisation based in London
Description
The successful Training Manager will be responsible for delivering our client's Retail Training strategy and ensure its implementation within budget and agreed time line.
The key requirements for the role will include:
* Responsibility for end-to-end training design and delivery for all relevant levels. The aspect of training will cover inductions, commercial training, product training, soft skills, coaching and any other relevant and required technical skills
* Work closely with all Area Managers, HR Department, and Performance Coaches to ensure all relevant staff are trained to a high standard
* Identify areas for improved efficiency and make recommendations
* Set and agree annual Retail Training KPIs with the Retail Director
* Benchmark with competitors in the industry to consistently improve Retail standards
* Design competency framework
* Write/ update any relevant recruitment selection processes
* Design, deliver and implement relevant induction programme in conjunction with the Area Managers and HR Department
* Implement and incorporate all Government Training initiatives e.g. skills for life, NVQs for development of staff
* Design and delivery product training, relevant/required technical and soft skills training and ensure all staff are coached on all products and receive ongoing training
* Design and write the training manuals, update them in accordance with changes to the external or internal governance, regulations, technical software changes, retail product and services updates
* Design and deliver refresher training for existing staff in conjunction with the relevant teams
* Design and deliver training for newly promoted staff in conjunction with the relevant teams
* Ensure all design and delivery is within agreed budgets
* Regular travel to the all sites to understand the needs of the local business and offer adequate training solutions
* Attend events related to Retail/Financial Services for ongoing improvement or regular updates
* Undertake all reasonable duties and responsibilities for the effective support of the business
* You are required to ensure all Health & Safety regulations are adhered to within Company guidelines.
* You will undertake any reasonable requests by the Company in order to fulfil the role criteria and/or business objectives.
Profile
* Previous work experience in a similar role and environment
* Ability to communicate effectively across all levels across the organisation
* Manage relationships with key stakeholders
* High level of attention to detail
* Flexible
* Methodical
* Good admin skills
* Proactive
* Good presentation skills
* Understanding of the retail industry
* Relevant training qualification/degree or equivalent
* Secondary education or equivalent
* Proactive
* Team player
* Confident
* Innovative and forward thinking
Job Offer
A competitive package dependent on experience
Apply now
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