Tuesday 31 March 2015

Podcast #16: Getting Beyond Bullet Points ‘live’

If you’ve not already read my previous blog posts ‘Getting Beyond Bullet Points (visuals only)’, ‘Getting Beyond Bullet Points (with audio), Bringing in the BackChannel and The Learners Voice then I’d strongly suggest having a read of them before you read any more of this post.

Why?

Well for 2 reasons really:

1. The earlier posts will provide you with the context behind this post.

2. You will notice in the the earlier posts I suggest that whilst a modern, bullet-point free, visually rich presentation is certainly very engaging and less cognitively challenging for any learners, this approach certainly falls down when you distribute the slides on their own after the event.

Essentially all the learner is left with is a collection of pretty slides, which without the context that your narrative provides may fall short of it’s intended purpose. I mentioned that an audio recording of your ‘live’ presentation can be coupled with your slides to provide that important narrative, possibly utilising Slideshare to synchronise the various elements.

The second of this series of posts coupled visuals with a ‘non-live’ audio recording. The benefit of this was that I could keep the duration fairly short, improve the quality of the recording and stick to the ‘script’ – Of course, that also meant that any questions that were asked during the live session are lost to the learner and that any interesting digressions are not included.

To illustrate this point the audio recording below was recorded live at my LSG session. The audio was taken from my lapel mic, into the audio mixing desk and then directly into my Zoom mp3 recorder.

(listening time 59 mins)

Subscribe to the podcast in iTunes

Upon reflection, I’m not sure that I would ever use this type of audio as a learning resource. I feel that the lulls throughout the recording (when the attendees were undertaking group work) would be off-putting to a listener and only serve to make the recording longer, although of course those silences could be edited out.

I also feel that the duration of a ‘live’ recording would be naturally longer than a ‘clinical’ scripted recording, again I feel that the shorter the resource, the more likelihood of a learner accessing it.

But what do you think, would you rather listen to the live, uncut, raw recording?

Would you prefer the scripted, shorter version?

Or would you actually prefer to have both resources made available so that you can make your own choice?

Don’t forget, this is Part 5 in a series of posts surrounding my LSG11UK session.

Part 1 – Getting Beyond Bullet Points with visuals only

Part 2 – Getting Beyond Bullet Points with visual and audio

Part 3 – Bringing in the backchannel

Part 4 – The Learners Voice

Part 5 – Getting Beyond Bullet Points live recorded podcast

Part 6 – Tools and resources


View the original article here

Senior Learning and Development Consultant, 55 - 65K, London

Senior Learning and Development Consultant, 55 - 65K, London City of London


Senior Learning and Development Consultant 55 - 65K London


Our fantastic financial services client based in the city, nationwide and throughout Europe are looking for an experienced learning and development professional with a successful history of leading and inspiring teams.


The role will require a strategic mind set but also someone who is happy to roll up their sleeves and design, deliver and evaluate a wide range of learning initiatives.


This role will be the successor to the Head of Learning so is a great role for someone with this aspiration in the next 12 - 18 months


The ideal candidate will have the following:



Financial services background
Experience leading and managing teams
Design and delivery in leadership development
Excellent senior stakeholder management skills


If you would like to apply for this position please send your CV to Maddy White - Annapurna HR by applying to this advertisement


Annapurna facilitates the HR Transformation Network. For the latest visit HRTN.TV


LocationCity of LondonSalary£55000 - £65000 per annum + car, benefitsReferenceBBBH21476Contact NameMaddy White


Senior Learning and Development Consultant 55 - 65K London


Our fantastic financial services client based in the city, nationwide and throughout Europe are looking for an experienced learning and development professional with a successful history of leading and inspiring teams.


The role will require a strategic mind set but also someone who is happy to roll up their sleeves and design, deliver and evaluate a wide range of learning initiatives.


This role will be the successor to the Head of Learning so is a great role for someone with this aspiration in the next 12 - 18 months


The ideal candidate will have the following:



Financial services background
Experience leading and managing teams
Design and delivery in leadership development
Excellent senior stakeholder management skills


If you would like to apply for this position please send your CV to Maddy White - Annapurna HR by applying to this advertisement


Annapurna facilitates the HR Transformation Network. For the latest visit HRTN.TV

Apply now


View the original article here

Using Your LCMS to Save Kirkpatrick

January 21, 2014 by davidgrebow13

kirkpatrick

Forget About Level 4? Never!

Not too many years ago I remember the words of an L&D VP to whom I reported. We were talking about measuring the effectiveness of a very expensive training program we just delivered.

“Just focus on the first three. Forget about this Kirkpatrick level four,” he said. “It’s too hard and too expensive to figure out.”

As a refresher, here are the four levels of Kirkpatrick’s evaluation model (I’m avoiding the argument about Level 5 on purpose):

Reaction – what the learners thought about the courseLearning – what the learners remember as well as any new skills and attitudes.Behavior – How much the learners transfer knowledge, skills, and attitudes from the schoolplace to the workplaceResults – the final outcome, months down the road from the event, which was initiated by the course.The first 3 levels are relatively easy to measure. They include the smile sheets (Level 1), demonstrations of what was learned (Level 2) and improvements in performance back at work (Level 3). The first two can happen during the training event; the third can be reviewed and assessed by a learner’s manager.

It’s Level 4 that’s more difficult, even though it’s the level that measures real learning. Let me back up a bit. Rote learning is what ‘skill and drill’ teaching gets you. It’s perfect for a Level 1 and 2 evaluations. You can even get by if the Level 3 evaluation is done soon enough after the course is finished.

If no one checks in after that you will probably not get a “Pass” on Level 4, unless you have adopted what you do every day and adapt it under a constantly changing set of circumstances. Level 4 is gated by the idea that “Practice Makes Perfect”. So it’s the down the road assessment that really tells you if the learning has become a new part of the learner’s way of doing their job.

Level 4 is a longitudinal study or assessment. It can be done at intervals that range up to one year from the learning event. It’s usually not done at all because it is the most costly and time consuming of the four. What’s changed is that new technology can make it easy.

LCMS Learning Objects to the Rescue.

The LCMS is usually thought of in terms of their ability to author learning objects. These objects can be stored in a repository and used to deliver a custom learning program. The learning objects are assembled by an individual learner who can tailor them into a personal learning path. On the other hand, a course that is SCORMed and developed as one-size-fits-many can be seen as one big learning object fixed in space.

When people are done with either a course or their personal learning path, it looks like the pellets flying out of a shotgun. All the learners go off in their own direction, and have separate and individual experiences. In short, they learn to adapt the knowledge and know-how they acquire in a multitude of different ways.

The course object can only measure the mean or average since it was designed for many people. Most Level 4 measures I’ve seen look at corporate data as if it was functionally related to what the learner knows or has learned to do. For example, an increase in employee retention can be the result of wage increases or an improved management style. Reduced waste is an old manufacturing metric that has little validity in today’s manufacturing processes. Increased customer satisfaction results from a constellation of factors. Fewer staff complaints in a tough economy are to be expected (add in increased retention as well). So the standard measures used at Level 4 are virtually useless in today’s workplace and economic environment.

Learning objects on the other hand can be turned around as a one-to-one assessment down the road because they were assembled by each learner who proscribed their own learning path. Learning objects that state “What I need to learn” can be flipped to ask “Did you learn what you needed?” Turn a learning object around, add a question mark, and you have a Level 4 assessment. If the learner six months later has really learned a new skill or behavior, you can easily find out by assessing them on what they decided to learn. If the learner is struggling with what they tried to learn, you can determine that as well and provide whatever support is required.

Learning technology changes the equation. In the same way that elearning removed the barriers of time, space and the four walls of the traditional classroom, LCMS can provide an assessment of a learning event ‘down the road’, and really start get to that formerly unobtainable Level 4. It can measure the degree to which the learning has been adopted and is being adapted.


View the original article here

Learning and Talent Manager

Learning and Talent Manager City of London

A multi-international specialist Financial Services business is looking for an L&D and Talent Manager to join the team. The new hire will work alongside the new Head of Learning and Talent to design and implement talent initiatives.


The focus of the role is on development, retention and talent management. There is excellent buy in from the wider HR team and senior stakeholder group, therefore the L&D Manager will be innovative and creative.


Responsibilities




Design and implement talent initiatives in line with the firm wide talent strateg to drive high performance



Support firm wide performance management processes including performance appraisals, 360 degree feedback, succession planning and promotion



Engage and partner with the HR Business Partner's to help identify and meet specific functional development needs and consult with the business as appropriate



Assist with the effective communication and marketing of talent and development initiatives



Look for creative opportunities to continuously improve existing L & D processes and work with the wider HR team to re-engineer existing processes



Participate and or lead in wider HR projects as required




The successful candidate will have a broad, full cycle L&D background including significant team management experience and a proven track record of developing and delivering line management training.


LocationCity of LondonSalary£60000 - £65000 per annumReference20541/001Contact NameEmma Castillo

A multi-international specialist Financial Services business is looking for an L&D and Talent Manager to join the team. The new hire will work alongside the new Head of Learning and Talent to design and implement talent initiatives.


The focus of the role is on development, retention and talent management. There is excellent buy in from the wider HR team and senior stakeholder group, therefore the L&D Manager will be innovative and creative.


Responsibilities




Design and implement talent initiatives in line with the firm wide talent strateg to drive high performance



Support firm wide performance management processes including performance appraisals, 360 degree feedback, succession planning and promotion



Engage and partner with the HR Business Partner's to help identify and meet specific functional development needs and consult with the business as appropriate



Assist with the effective communication and marketing of talent and development initiatives



Look for creative opportunities to continuously improve existing L & D processes and work with the wider HR team to re-engineer existing processes



Participate and or lead in wider HR projects as required




The successful candidate will have a broad, full cycle L&D background including significant team management experience and a proven track record of developing and delivering line management training.

Apply now


View the original article here

Head of Quality Assurance & Training

Head of Quality Assurance & Training London

My client, a global matrix financial services organisation based in Canary Wharf, is looking for a Head of Quality Assurance & Training to join them on an interim basis.

The organisation is looking to recruit an interim resource to sit in a senior leadership position within the business, reporting directly in to the shared services MD. You will be responsible for all learning delivery, alongside setting out and delivering a strategy for learning across an arm of the business covering a number of business areas.

A key part of your role will be to co-ordinate with key stakeholders, such as Risk, Compliance, Audit and BA representatives to ensure assurance plans and activities are aligned, cover greatest risk and complimentary to minimise business disruption and maximise benefit.

The successful candidate will be working closely with a member of staff based in the US, whereby you will ensure that strategies and approaches are aligned and best practice is continually shared. You will also lead the engagement with outsourced training teams to ensure training is delivered in a consistent manner that meets business standards

For more information and a confidential discussion surrounding this opportunity, please get in touch with Leanne Clark on 0203 465 0113 or

Hays Human Resources have a database of over 17,000 HR professionals and we placed 1,800 people into either temporary or permanent positions last year. We have a nationwide office network with over 70 consultants based in 30 key locations. Our dedicated team in London for HR recruitment consists of twenty-four consultants with over 100 years recruitment experience. For a confidential discussion of the market please do not hesitate to contact us directly.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

LocationLondonSalary£700.00 - £800.00 per dayDuration5 monthsReference2410254Contact NameLeanne Clark

My client, a global matrix financial services organisation based in Canary Wharf, is looking for a Head of Quality Assurance & Training to join them on an interim basis.

The organisation is looking to recruit an interim resource to sit in a senior leadership position within the business, reporting directly in to the shared services MD. You will be responsible for all learning delivery, alongside setting out and delivering a strategy for learning across an arm of the business covering a number of business areas.

A key part of your role will be to co-ordinate with key stakeholders, such as Risk, Compliance, Audit and BA representatives to ensure assurance plans and activities are aligned, cover greatest risk and complimentary to minimise business disruption and maximise benefit.

The successful candidate will be working closely with a member of staff based in the US, whereby you will ensure that strategies and approaches are aligned and best practice is continually shared. You will also lead the engagement with outsourced training teams to ensure training is delivered in a consistent manner that meets business standards

For more information and a confidential discussion surrounding this opportunity, please get in touch with Leanne Clark on 0203 465 0113 or

Hays Human Resources have a database of over 17,000 HR professionals and we placed 1,800 people into either temporary or permanent positions last year. We have a nationwide office network with over 70 consultants based in 30 key locations. Our dedicated team in London for HR recruitment consists of twenty-four consultants with over 100 years recruitment experience. For a confidential discussion of the market please do not hesitate to contact us directly.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Apply now


View the original article here

Professional Development Manager - Investments

Professional Development Manager - Investments EMEA HQ, Henley-on-Thames, Oxfordshire

Invesco Perpetual is one of the UK's largest and most successful independent investment management organisations. As part of the wider Invesco family, we are part of a global organisation with over US$779 billion under management, offices in more than 20 countries and some 7000 employees around the world.

We believe in longevity and our investment team has evolved over the years to include some of the industry's leading players. Key attributes of our success include managing with conviction, maintaining focus on the long term, challenging convention rather than following it and our belief in truly active fund management.

We want our employees to be best in class and we focus on rewarding employees on merit. The expectations are high but in return we put a great deal of effort into creating a first-class working environment. We consider that by working together we can achieve more. We treat one another with respect and value a collaborative environment. We welcome the different ideas, perspectives and expertise our employees bring to the company.

The role:

Ensure the Continuing Professional Development of the Investment Teams by overseeing the development and maintenance of a comprehensive Investment Development Framework that ensures individuals are equipped with relevant regulatory and business knowledge and technical skills.

This role is based in our EMEA Head Office which is in Henley-on-Thames, Oxfordshire.

Key Responsibilities / Duties

In consultation with the key stakeholders carry out learning needs analysis for existing Investment colleagues and new starters to identify potential development needsPresent recommendations that will address the development needs to key stakeholdersDevelop and maintain a comprehensive Investment Team Development Framework (including a Local Induction Programme) by sourcing appropriate development interventions and events e.g. external programmes, consulting with Industry experts and our own Investment professionals and utilising existing People Development curriculum programmesUtilise existing technology or source new technology to enable the development of an on-line and physical repository of reference materials and CPD records.Ensure that Investments’ training and development content and material is updated in a timely manner to reflect any changes (regulatory, business, product, procedures).Source high calibre training providers and work with them to ensure that learning events are of a high quality and will deliver the outcomes stated.Research and recommend professional forums, seminars that are relevant for the Investment Team individualsFor external events check for and internal events attain (wherever possible) CPD Certification for any learning eventImplement and carry out evaluations to demonstrate impact of event on attendee(s) and business (e.g. Kirkpatrick’s four levels of evaluation)Carry out regular audits of individual CPD records to ensure records are up to date and evidence continuing professional developmentProvide monthly management information to key stakeholders that includes:Summarised initial feedback from events attendedRepresent the Investment Professionals on projects that impact CPD for the Investment Teams and take appropriate actions to ensure maintenance of CPD.Ensure all activities are in line with Treating Customer Fairly outcomesThree month post event evaluation reporting outcomes and impacts of learning eventsRecommendations of further action needed to ensure continuing professional development

Key Requirements:

Experience

Previous experience within the Financial Services industry (and preferably Investment Management)Experience in managing contracts with third party Learning and Development providers

Knowledge

Good understanding of coaching and training methodology & best practice in Learning & DevelopmentIn depth knowledge of communication mediumsIT literate with good knowledge of the Microsoft suite of productsFamiliarity with Sharepoint and e-learning technology would be advantageous

Qualifications

Educated to degree level, or equivalent qualification(s) or jobholder is able to demonstrate equivalent academic calibreCIPD, or TAP (Training Accreditation Programme) or equivalent professional qualification in Learning and DevelopmentRelevant Financial Services and/or Investment Management qualifications desirable

Other Personal Attributes Required 

 The ideal person will possess:

Gravitas and strong interpersonal skills that will enable them to build and maintain professional and productive relationships with a wide variety of individuals (investment professionals, learning and development colleagues, third party providers)

In addition the person will be able to:

communicate concisely and clearly, formally and informally, verbally and in the written formwork as part of a team but also willing to act independently in appropriate situationswork under pressure to a consistently high level of accuracy and deliver high quality resultsremain flexible and prioritise work in line with business needsact with tact and diplomacy at all timesLocationEMEA HQ, Henley-on-Thames, OxfordshireSalaryVery competitive + benefitsDurationPermanent full timeReferenceCB/INVPEP1Contact NameN/A

Invesco Perpetual is one of the UK's largest and most successful independent investment management organisations. As part of the wider Invesco family, we are part of a global organisation with over US$779 billion under management, offices in more than 20 countries and some 7000 employees around the world.

We believe in longevity and our investment team has evolved over the years to include some of the industry's leading players. Key attributes of our success include managing with conviction, maintaining focus on the long term, challenging convention rather than following it and our belief in truly active fund management.

We want our employees to be best in class and we focus on rewarding employees on merit. The expectations are high but in return we put a great deal of effort into creating a first-class working environment. We consider that by working together we can achieve more. We treat one another with respect and value a collaborative environment. We welcome the different ideas, perspectives and expertise our employees bring to the company.

The role:

Ensure the Continuing Professional Development of the Investment Teams by overseeing the development and maintenance of a comprehensive Investment Development Framework that ensures individuals are equipped with relevant regulatory and business knowledge and technical skills.

This role is based in our EMEA Head Office which is in Henley-on-Thames, Oxfordshire.

Key Responsibilities / Duties

In consultation with the key stakeholders carry out learning needs analysis for existing Investment colleagues and new starters to identify potential development needsPresent recommendations that will address the development needs to key stakeholdersDevelop and maintain a comprehensive Investment Team Development Framework (including a Local Induction Programme) by sourcing appropriate development interventions and events e.g. external programmes, consulting with Industry experts and our own Investment professionals and utilising existing People Development curriculum programmesUtilise existing technology or source new technology to enable the development of an on-line and physical repository of reference materials and CPD records.Ensure that Investments’ training and development content and material is updated in a timely manner to reflect any changes (regulatory, business, product, procedures).Source high calibre training providers and work with them to ensure that learning events are of a high quality and will deliver the outcomes stated.Research and recommend professional forums, seminars that are relevant for the Investment Team individualsFor external events check for and internal events attain (wherever possible) CPD Certification for any learning eventImplement and carry out evaluations to demonstrate impact of event on attendee(s) and business (e.g. Kirkpatrick’s four levels of evaluation)Carry out regular audits of individual CPD records to ensure records are up to date and evidence continuing professional developmentProvide monthly management information to key stakeholders that includes:Summarised initial feedback from events attendedRepresent the Investment Professionals on projects that impact CPD for the Investment Teams and take appropriate actions to ensure maintenance of CPD.Ensure all activities are in line with Treating Customer Fairly outcomesThree month post event evaluation reporting outcomes and impacts of learning eventsRecommendations of further action needed to ensure continuing professional development

Key Requirements:

Experience

Previous experience within the Financial Services industry (and preferably Investment Management)Experience in managing contracts with third party Learning and Development providers

Knowledge

Good understanding of coaching and training methodology & best practice in Learning & DevelopmentIn depth knowledge of communication mediumsIT literate with good knowledge of the Microsoft suite of productsFamiliarity with Sharepoint and e-learning technology would be advantageous

Qualifications

Educated to degree level, or equivalent qualification(s) or jobholder is able to demonstrate equivalent academic calibreCIPD, or TAP (Training Accreditation Programme) or equivalent professional qualification in Learning and DevelopmentRelevant Financial Services and/or Investment Management qualifications desirable

Other Personal Attributes Required 

 The ideal person will possess:

Gravitas and strong interpersonal skills that will enable them to build and maintain professional and productive relationships with a wide variety of individuals (investment professionals, learning and development colleagues, third party providers)

In addition the person will be able to:

communicate concisely and clearly, formally and informally, verbally and in the written formwork as part of a team but also willing to act independently in appropriate situationswork under pressure to a consistently high level of accuracy and deliver high quality resultsremain flexible and prioritise work in line with business needsact with tact and diplomacy at all times

Apply now


View the original article here

Monday 30 March 2015

Area Trainers

Area Trainers Merseyside

If you have an appropriate care/training qualification and experience of delivering training in the care sector, consider a move to Bupa Care Homes. We provide expert nursing, dementia, residential and specialist care to around 18,000 people in over 300 UK homes. Our aim? To help each and every one of them to live longer, healthier and happier lives. 

Right now, we’re looking for well organised and highly motivated Area Trainers to plan, manage and deliver effective operational training to our staff.

What you’ll be doing

Delivering training and providing one-to-one support coaching and assessment of staffPromoting awareness of the training opportunities and planned training activity available and supporting the completion of mandatory learning & development plans of all staffMonitoring and supporting the effective practice of all staff involved in delivering training and promoting teamwork between all champions and trainersWorking collaboratively with home managers and advising on the identification of training needs arising from competence gaps and audits/inspectionsEvaluating the effectiveness of training through feedback and making improvements where necessary to ensure identified needs are met and workplace competence promotedActing as a role model and promoting the practice of Bupa Care Homes vision and values

What you’ll need

Awareness of the regulatory requirements for Training & Development within the care sector and a sound knowledge of the training cycle and principles of learningProven experience of supervising and assessing learners and creating a climate where coaching, mentoring and performance related feedback are given regularlyExcellent office IT and administrative skills and a flair for building effective relationships using your polished verbal and written communication skillsStrong attention to detail, the ability to prioritise effectively and work with minimum supervision, plus lots of initiative

For more information, please follow the 'Apply now' link below.

Dedicated to making lives better.

LocationMerseysideSalary£8.50 per hour + excellent benefitsReferenceSTO0029Contact NameRecruitment

If you have an appropriate care/training qualification and experience of delivering training in the care sector, consider a move to Bupa Care Homes. We provide expert nursing, dementia, residential and specialist care to around 18,000 people in over 300 UK homes. Our aim? To help each and every one of them to live longer, healthier and happier lives. 

Right now, we’re looking for well organised and highly motivated Area Trainers to plan, manage and deliver effective operational training to our staff.

What you’ll be doing

Delivering training and providing one-to-one support coaching and assessment of staffPromoting awareness of the training opportunities and planned training activity available and supporting the completion of mandatory learning & development plans of all staffMonitoring and supporting the effective practice of all staff involved in delivering training and promoting teamwork between all champions and trainersWorking collaboratively with home managers and advising on the identification of training needs arising from competence gaps and audits/inspectionsEvaluating the effectiveness of training through feedback and making improvements where necessary to ensure identified needs are met and workplace competence promotedActing as a role model and promoting the practice of Bupa Care Homes vision and values

What you’ll need

Awareness of the regulatory requirements for Training & Development within the care sector and a sound knowledge of the training cycle and principles of learningProven experience of supervising and assessing learners and creating a climate where coaching, mentoring and performance related feedback are given regularlyExcellent office IT and administrative skills and a flair for building effective relationships using your polished verbal and written communication skillsStrong attention to detail, the ability to prioritise effectively and work with minimum supervision, plus lots of initiative

For more information, please follow the 'Apply now' link below.

Dedicated to making lives better.

Apply now


View the original article here

Training Manager

Training Manager London Summary

A Training Manager is required for a Financial Services organisation based in London. The successful Training Manager will be responsible for delivering our client's Retail Training strategy and ensure its implementation within budget and agreed time line.

Client Details

A Financial Services Organisation based in London

Description

The successful Training Manager will be responsible for delivering our client's Retail Training strategy and ensure its implementation within budget and agreed time line.

The key requirements for the role will include:

* Responsibility for end-to-end training design and delivery for all relevant levels. The aspect of training will cover inductions, commercial training, product training, soft skills, coaching and any other relevant and required technical skills
* Work closely with all Area Managers, HR Department, and Performance Coaches to ensure all relevant staff are trained to a high standard
* Identify areas for improved efficiency and make recommendations
* Set and agree annual Retail Training KPIs with the Retail Director
* Benchmark with competitors in the industry to consistently improve Retail standards
* Design competency framework
* Write/ update any relevant recruitment selection processes
* Design, deliver and implement relevant induction programme in conjunction with the Area Managers and HR Department
* Implement and incorporate all Government Training initiatives e.g. skills for life, NVQs for development of staff
* Design and delivery product training, relevant/required technical and soft skills training and ensure all staff are coached on all products and receive ongoing training
* Design and write the training manuals, update them in accordance with changes to the external or internal governance, regulations, technical software changes, retail product and services updates
* Design and deliver refresher training for existing staff in conjunction with the relevant teams
* Design and deliver training for newly promoted staff in conjunction with the relevant teams
* Ensure all design and delivery is within agreed budgets
* Regular travel to the all sites to understand the needs of the local business and offer adequate training solutions
* Attend events related to Retail/Financial Services for ongoing improvement or regular updates
* Undertake all reasonable duties and responsibilities for the effective support of the business
* You are required to ensure all Health & Safety regulations are adhered to within Company guidelines.
* You will undertake any reasonable requests by the Company in order to fulfil the role criteria and/or business objectives.

Profile

* Previous work experience in a similar role and environment
* Ability to communicate effectively across all levels across the organisation
* Manage relationships with key stakeholders
* High level of attention to detail
* Flexible
* Methodical
* Good admin skills
* Proactive
* Good presentation skills
* Understanding of the retail industry
* Relevant training qualification/degree or equivalent
* Secondary education or equivalent
* Proactive
* Team player
* Confident
* Innovative and forward thinking

Job Offer

A competitive package dependent on experience

LocationLondonSalary£1 per annumDuration12Reference13423271/001Contact NameAdrian DawsonSummary

A Training Manager is required for a Financial Services organisation based in London. The successful Training Manager will be responsible for delivering our client's Retail Training strategy and ensure its implementation within budget and agreed time line.

Client Details

A Financial Services Organisation based in London

Description

The successful Training Manager will be responsible for delivering our client's Retail Training strategy and ensure its implementation within budget and agreed time line.

The key requirements for the role will include:

* Responsibility for end-to-end training design and delivery for all relevant levels. The aspect of training will cover inductions, commercial training, product training, soft skills, coaching and any other relevant and required technical skills
* Work closely with all Area Managers, HR Department, and Performance Coaches to ensure all relevant staff are trained to a high standard
* Identify areas for improved efficiency and make recommendations
* Set and agree annual Retail Training KPIs with the Retail Director
* Benchmark with competitors in the industry to consistently improve Retail standards
* Design competency framework
* Write/ update any relevant recruitment selection processes
* Design, deliver and implement relevant induction programme in conjunction with the Area Managers and HR Department
* Implement and incorporate all Government Training initiatives e.g. skills for life, NVQs for development of staff
* Design and delivery product training, relevant/required technical and soft skills training and ensure all staff are coached on all products and receive ongoing training
* Design and write the training manuals, update them in accordance with changes to the external or internal governance, regulations, technical software changes, retail product and services updates
* Design and deliver refresher training for existing staff in conjunction with the relevant teams
* Design and deliver training for newly promoted staff in conjunction with the relevant teams
* Ensure all design and delivery is within agreed budgets
* Regular travel to the all sites to understand the needs of the local business and offer adequate training solutions
* Attend events related to Retail/Financial Services for ongoing improvement or regular updates
* Undertake all reasonable duties and responsibilities for the effective support of the business
* You are required to ensure all Health & Safety regulations are adhered to within Company guidelines.
* You will undertake any reasonable requests by the Company in order to fulfil the role criteria and/or business objectives.

Profile

* Previous work experience in a similar role and environment
* Ability to communicate effectively across all levels across the organisation
* Manage relationships with key stakeholders
* High level of attention to detail
* Flexible
* Methodical
* Good admin skills
* Proactive
* Good presentation skills
* Understanding of the retail industry
* Relevant training qualification/degree or equivalent
* Secondary education or equivalent
* Proactive
* Team player
* Confident
* Innovative and forward thinking

Job Offer

A competitive package dependent on experience

Apply now


View the original article here

Leadership & Learning Executive

Leadership & Learning Executive London

Championing innovative approaches to leadership learning, you’ll help to ensure the future for British Airways is stronger than ever. Your remit will have a truly global scope. As one of the leading brands in aviation, we have 44,000 staff based in a range of countries. Their specialties range from customer service to IT and commerce. We’ll look to you to ensure everyone’s leaders benefit from excellent learning and development provision, so we can all fulfil our promise ‘To Fly. To Serve.’

You will work with closely with a wide range of people – from HR and Finance Business Partners, to subject matter experts and, of course, leadership and management learning delegates. Taking care to find out what our business needs, you will scope, design and deliver business-wide learning solutions. Building leadership capability and behaviours, you will help to power high performance worldwide. You’ll also enjoy the opportunity to help Global Learning Academy colleagues create brand new leadership initiatives. Benchmarking trends and supplier knowledge, you’ll make sure everything you do is cutting edge.

To join us, you’ll need to demonstrate a track record of managing end-to-end learning and development with proven ROI. Your expertise spans everything from partnering and consulting, through to design, delivery and evaluation. Ideally, you will be accredited and experienced in the use of psychometrics such as MBTI, SDI and Hogan’s. You’ll certainly be an innovative thinker and a creative problem solver, with impressive influencing and coaching skills and a naturally collaborative approach.

To apply, please click on the apply link to visit our website.

LocationLondonSalaryCompetitive salaryReferenceUKWTS572Contact NameRecruitment

Championing innovative approaches to leadership learning, you’ll help to ensure the future for British Airways is stronger than ever. Your remit will have a truly global scope. As one of the leading brands in aviation, we have 44,000 staff based in a range of countries. Their specialties range from customer service to IT and commerce. We’ll look to you to ensure everyone’s leaders benefit from excellent learning and development provision, so we can all fulfil our promise ‘To Fly. To Serve.’

You will work with closely with a wide range of people – from HR and Finance Business Partners, to subject matter experts and, of course, leadership and management learning delegates. Taking care to find out what our business needs, you will scope, design and deliver business-wide learning solutions. Building leadership capability and behaviours, you will help to power high performance worldwide. You’ll also enjoy the opportunity to help Global Learning Academy colleagues create brand new leadership initiatives. Benchmarking trends and supplier knowledge, you’ll make sure everything you do is cutting edge.

To join us, you’ll need to demonstrate a track record of managing end-to-end learning and development with proven ROI. Your expertise spans everything from partnering and consulting, through to design, delivery and evaluation. Ideally, you will be accredited and experienced in the use of psychometrics such as MBTI, SDI and Hogan’s. You’ll certainly be an innovative thinker and a creative problem solver, with impressive influencing and coaching skills and a naturally collaborative approach.

To apply, please click on the apply link to visit our website.

Apply now


View the original article here

Leadership & Learning Executive

Leadership & Learning Executive London

Championing innovative approaches to leadership learning, you’ll help to ensure the future for British Airways is stronger than ever. Your remit will have a truly global scope. As one of the leading brands in aviation, we have 44,000 staff based in a range of countries. Their specialties range from customer service to IT and commerce. We’ll look to you to ensure everyone’s leaders benefit from excellent learning and development provision, so we can all fulfil our promise ‘To Fly. To Serve.’

You will work with closely with a wide range of people – from HR and Finance Business Partners, to subject matter experts and, of course, leadership and management learning delegates. Taking care to find out what our business needs, you will scope, design and deliver business-wide learning solutions. Building leadership capability and behaviours, you will help to power high performance worldwide. You’ll also enjoy the opportunity to help Global Learning Academy colleagues create brand new leadership initiatives. Benchmarking trends and supplier knowledge, you’ll make sure everything you do is cutting edge.

To join us, you’ll need to demonstrate a track record of managing end-to-end learning and development with proven ROI. Your expertise spans everything from partnering and consulting, through to design, delivery and evaluation. Ideally, you will be accredited and experienced in the use of psychometrics such as MBTI, SDI and Hogan’s. You’ll certainly be an innovative thinker and a creative problem solver, with impressive influencing and coaching skills and a naturally collaborative approach.

To apply, please click on the apply link to visit our website.

LocationLondonSalaryCompetitive salaryReferenceUKWTS572Contact NameRecruitment

Championing innovative approaches to leadership learning, you’ll help to ensure the future for British Airways is stronger than ever. Your remit will have a truly global scope. As one of the leading brands in aviation, we have 44,000 staff based in a range of countries. Their specialties range from customer service to IT and commerce. We’ll look to you to ensure everyone’s leaders benefit from excellent learning and development provision, so we can all fulfil our promise ‘To Fly. To Serve.’

You will work with closely with a wide range of people – from HR and Finance Business Partners, to subject matter experts and, of course, leadership and management learning delegates. Taking care to find out what our business needs, you will scope, design and deliver business-wide learning solutions. Building leadership capability and behaviours, you will help to power high performance worldwide. You’ll also enjoy the opportunity to help Global Learning Academy colleagues create brand new leadership initiatives. Benchmarking trends and supplier knowledge, you’ll make sure everything you do is cutting edge.

To join us, you’ll need to demonstrate a track record of managing end-to-end learning and development with proven ROI. Your expertise spans everything from partnering and consulting, through to design, delivery and evaluation. Ideally, you will be accredited and experienced in the use of psychometrics such as MBTI, SDI and Hogan’s. You’ll certainly be an innovative thinker and a creative problem solver, with impressive influencing and coaching skills and a naturally collaborative approach.

To apply, please click on the apply link to visit our website.

Apply now


View the original article here

L&D Manager

L&D Manager London


High-Growth International Digital Media Company

Technical Training Development Manager

London

£45-50,000 + bonus + bens


A leading, international Digital Media company, based in West London, are looking for an L&D Manager to join their technical learning team. As a highly regarded brand, this company is at the forefront of London's digital media offering. The company is one that places value on its employees' satisfaction, with a vibrant, contemporary head office, offering various activities and events, including an on-site gym. The role will be responsible for consulting with clients of the business, in order to identify any product and learning requirements, and ensuring up skilling on both an internal and external basis. The ideal candidate will have exposure to CAMTASIA, CAPTIVATE, STORYLINE or ADOBE packages.

The role will involve:



Liaise with external client base to undertake training needs analysis
Development of product-specific, blended learning solutions that are tailored to certain client groups.
Gaining an in depth knowledge in one particular product, and to take ownership for all training developed
Mentor and support junior members of the team
Work with other global market teams, to build a more universal and streamlined approach to learning delivery
The delivery of face to face training to clients and accreditation of internal colleagues


We are looking for someone who has experience in the following:



Strong end to end L&D expertise - Needs analysis, Design, Delivery
Experience developing blended learning solutions, for technical products, within a blue-chip organisation
They must have strong stakeholder management skills and be able to demonstrate examples of how they can engage with senior stakeholders within a business.
Ideally coming from an FMCG or Retail industry sector
Ideally strong understanding of at least one of the following: Articulate storyline, Camtasia, Adobe design (or any adobe creative suite, eg. photoshop), Microsoft Office (Word, Powerpoint, etc)

LocationLondonSalary£45000 - £50000.00 per annum + bonus + benefitsReferenceBBBH30072Contact NameAlice Trost


High-Growth International Digital Media Company

Technical Training Development Manager

London

£45-50,000 + bonus + bens


A leading, international Digital Media company, based in West London, are looking for an L&D Manager to join their technical learning team. As a highly regarded brand, this company is at the forefront of London's digital media offering. The company is one that places value on its employees' satisfaction, with a vibrant, contemporary head office, offering various activities and events, including an on-site gym. The role will be responsible for consulting with clients of the business, in order to identify any product and learning requirements, and ensuring up skilling on both an internal and external basis. The ideal candidate will have exposure to CAMTASIA, CAPTIVATE, STORYLINE or ADOBE packages.

The role will involve:



Liaise with external client base to undertake training needs analysis
Development of product-specific, blended learning solutions that are tailored to certain client groups.
Gaining an in depth knowledge in one particular product, and to take ownership for all training developed
Mentor and support junior members of the team
Work with other global market teams, to build a more universal and streamlined approach to learning delivery
The delivery of face to face training to clients and accreditation of internal colleagues


We are looking for someone who has experience in the following:



Strong end to end L&D expertise - Needs analysis, Design, Delivery
Experience developing blended learning solutions, for technical products, within a blue-chip organisation
They must have strong stakeholder management skills and be able to demonstrate examples of how they can engage with senior stakeholders within a business.
Ideally coming from an FMCG or Retail industry sector
Ideally strong understanding of at least one of the following: Articulate storyline, Camtasia, Adobe design (or any adobe creative suite, eg. photoshop), Microsoft Office (Word, Powerpoint, etc)

Apply now


View the original article here

Operational Trainer - Bath and Cornwall

Anchor has an exciting opportunity for an experienced Operational Trainer to join their team. Their main role will to be deliver effective learning & development interventions that drives and supports a competent and capable workforce.

The successful candidate will be expected to manage the regional training centre, to ensure events are planned, in line with demand, to maximum occupancy and that drives or maintains statutory and mandatory training targets.

Location: Bath and Cornwall

Key Responsibilities:

• Training delivery
• Daily running of the regional training centre
• Planning interventions based on demand identified in the regional / national plans
• Adapting training materials or techniques to meet the needs of the audience
• Revision of training materials based on feedback and evaluation

Required Knowledge & Experience:

Qualifications

• Certificate in training practice, NVQ or equivalent experience
• Part of fully qualified membership of CIPD
• PTTLLS or working towards PTTLLS
• Specific care or health & safety qualifications, would be advantageous


Experience Required:

• Experience of the full learning cycle (training needs analysis, design, delivery and evaluation)
Having worked in a person centred/customer focused environment.
• Experience of training delivery to a diverse and multi skilled workforce
• Proven track record in implementing blended learning techniques

Required Skills:

• Up to date knowledge of industry best practice and standards as well as developments in the L&D arena
• Blended learning techniques
• Appropriate development interventions, suitable for learners in a customer facing environment

Closing Date: 02/03/2015

Apply now


View the original article here

Sunday 29 March 2015

Leadership & Learning Executive

Leadership & Learning Executive London

Championing innovative approaches to leadership learning, you’ll help to ensure the future for British Airways is stronger than ever. Your remit will have a truly global scope. As one of the leading brands in aviation, we have 44,000 staff based in a range of countries. Their specialties range from customer service to IT and commerce. We’ll look to you to ensure everyone’s leaders benefit from excellent learning and development provision, so we can all fulfil our promise ‘To Fly. To Serve.’

You will work with closely with a wide range of people – from HR and Finance Business Partners, to subject matter experts and, of course, leadership and management learning delegates. Taking care to find out what our business needs, you will scope, design and deliver business-wide learning solutions. Building leadership capability and behaviours, you will help to power high performance worldwide. You’ll also enjoy the opportunity to help Global Learning Academy colleagues create brand new leadership initiatives. Benchmarking trends and supplier knowledge, you’ll make sure everything you do is cutting edge.

To join us, you’ll need to demonstrate a track record of managing end-to-end learning and development with proven ROI. Your expertise spans everything from partnering and consulting, through to design, delivery and evaluation. Ideally, you will be accredited and experienced in the use of psychometrics such as MBTI, SDI and Hogan’s. You’ll certainly be an innovative thinker and a creative problem solver, with impressive influencing and coaching skills and a naturally collaborative approach.

To apply, please click on the apply link to visit our website.

LocationLondonSalaryCompetitive salaryReferenceUKWTS572Contact NameRecruitment

Championing innovative approaches to leadership learning, you’ll help to ensure the future for British Airways is stronger than ever. Your remit will have a truly global scope. As one of the leading brands in aviation, we have 44,000 staff based in a range of countries. Their specialties range from customer service to IT and commerce. We’ll look to you to ensure everyone’s leaders benefit from excellent learning and development provision, so we can all fulfil our promise ‘To Fly. To Serve.’

You will work with closely with a wide range of people – from HR and Finance Business Partners, to subject matter experts and, of course, leadership and management learning delegates. Taking care to find out what our business needs, you will scope, design and deliver business-wide learning solutions. Building leadership capability and behaviours, you will help to power high performance worldwide. You’ll also enjoy the opportunity to help Global Learning Academy colleagues create brand new leadership initiatives. Benchmarking trends and supplier knowledge, you’ll make sure everything you do is cutting edge.

To join us, you’ll need to demonstrate a track record of managing end-to-end learning and development with proven ROI. Your expertise spans everything from partnering and consulting, through to design, delivery and evaluation. Ideally, you will be accredited and experienced in the use of psychometrics such as MBTI, SDI and Hogan’s. You’ll certainly be an innovative thinker and a creative problem solver, with impressive influencing and coaching skills and a naturally collaborative approach.

To apply, please click on the apply link to visit our website.

Apply now


View the original article here

Emotional Experiences: The Underrated Key to Successful Online Learning, David Guralnick #ICELW Concurrent Session Notes

Sorry, I could not read the content fromt this page.Sorry, I could not read the content fromt this page.

View the original article here

Learning & Development Specialist

Learning & Development Specialist Manchester

Due to the secondment of the existing post holder, an exciting fixed term opportunity has arisen for an innovative and dynamic Learning and Development Specialist to join our highly motivated and progressive Human Resources Division.

This impactful role is designed to create an inspirational and innovative learning and development culture which is central to our University’s success and is highly regarded by our people. 

Working proactively with senior leaders, business managers and HR Business Partners you will analyse and identify learning and development needs.   As part of a wider team of forward thinking specialists you will collaboratively provide innovative and creative learning and development solutions to support the strategic and operational business needs of our University, its employees and teams.

To be successful in this role we are looking for an enthusiastic individual with energy and passion who has had significant experience of working with senior managers and leaders to shape strategic and operational learning and development interventions and solutions. 

You will have a demonstrable track record of success in the application of learning and development solutions with evidence of providing tangible improvements in individual and business performance.  The successful candidate will also have confidence operating in an environment of transformational change, and have the ability to inspire and motivate a diverse audience through the delivery of blended learning techniques and the application of e-learning technology.

To gain further insight into the role and to apply for the vacancy please follow the link below.

Closing date: 15 February 2015

The University of Salford is committed to an inclusive approach to equality and diversity.

LocationManchesterSalary£38,511 - £45,954 PADurationFull time, Fixed term – 24 monthsReference1443770Contact NameRecruitment

Due to the secondment of the existing post holder, an exciting fixed term opportunity has arisen for an innovative and dynamic Learning and Development Specialist to join our highly motivated and progressive Human Resources Division.

This impactful role is designed to create an inspirational and innovative learning and development culture which is central to our University’s success and is highly regarded by our people. 

Working proactively with senior leaders, business managers and HR Business Partners you will analyse and identify learning and development needs.   As part of a wider team of forward thinking specialists you will collaboratively provide innovative and creative learning and development solutions to support the strategic and operational business needs of our University, its employees and teams.

To be successful in this role we are looking for an enthusiastic individual with energy and passion who has had significant experience of working with senior managers and leaders to shape strategic and operational learning and development interventions and solutions. 

You will have a demonstrable track record of success in the application of learning and development solutions with evidence of providing tangible improvements in individual and business performance.  The successful candidate will also have confidence operating in an environment of transformational change, and have the ability to inspire and motivate a diverse audience through the delivery of blended learning techniques and the application of e-learning technology.

To gain further insight into the role and to apply for the vacancy please follow the link below.

Closing date: 15 February 2015

The University of Salford is committed to an inclusive approach to equality and diversity.

Apply now


View the original article here

Training, Development and Quality Manager

Training, Development and Quality Manager Portsmouth The post holder will be responsible for developing and implementing the training and development across the company. You will ensure skills objectives within the operation are met by ensuring trainers have the skills themselves and the ability to impart that knowledge and skills. You will work closely with the HR Manager and Senior team to plan and develop the learning and development requirements across the business, through partnerships with appropriate training and development providers and self-delivery where appropriate. You will also be responsible for the maintenance and compliance to the company's quality management system and continuous improvement process throughout the business activity. In addition there is a requirement to assist in the management of Health and Safety activities within the training and continuous improvement remit.

Skills required:
The successful candidate will have strong communication and organisational skills. You will have a sound educational background, together with a recognised national/professional qualification in training (7302 adult learning or similar). A strong experience of ISO 9000 quality management systems and auditing are essential. You will have sound experience of working in a similar service industry/operational management role. In addition, you should have had training and quality involvement or proven success in a similar role. Experience in the building cleansing industry and related qualifications would be advantageous but not essential. The post holder will need or be prepared to attain a recognised higher level Health and Safety qualification such as NEBOSH or level 5 NVQ. The position is based from our Portsmouth Office but the successful candidate will need to travel across our business regions and therefore a full UK driving licence is essential. A flexible approach to working hours is required.

Reed Specialist Recruitment Limited is an employment agency and employment business.

LocationPortsmouthSalary£35000 per annumReference25049088Contact NameSam KnightThe post holder will be responsible for developing and implementing the training and development across the company. You will ensure skills objectives within the operation are met by ensuring trainers have the skills themselves and the ability to impart that knowledge and skills. You will work closely with the HR Manager and Senior team to plan and develop the learning and development requirements across the business, through partnerships with appropriate training and development providers and self-delivery where appropriate. You will also be responsible for the maintenance and compliance to the company's quality management system and continuous improvement process throughout the business activity. In addition there is a requirement to assist in the management of Health and Safety activities within the training and continuous improvement remit.

Skills required:
The successful candidate will have strong communication and organisational skills. You will have a sound educational background, together with a recognised national/professional qualification in training (7302 adult learning or similar). A strong experience of ISO 9000 quality management systems and auditing are essential. You will have sound experience of working in a similar service industry/operational management role. In addition, you should have had training and quality involvement or proven success in a similar role. Experience in the building cleansing industry and related qualifications would be advantageous but not essential. The post holder will need or be prepared to attain a recognised higher level Health and Safety qualification such as NEBOSH or level 5 NVQ. The position is based from our Portsmouth Office but the successful candidate will need to travel across our business regions and therefore a full UK driving licence is essential. A flexible approach to working hours is required.

Reed Specialist Recruitment Limited is an employment agency and employment business.

Apply now


View the original article here

Learning & Development Officer, Maternity Cover (up to 12 months)

Learning & Development Officer, Maternity Cover (up to 12 months) Windor, Berkshire

Purpose of Role
The L&D Officer will support service delivery through the design, implementation and delivery of practical training programmes for new and existing employees across the business and support implementation of business strategy.

Key areas of role and responsibilities:

Coordinate training plans across the business for new and existing employees;Carry out training needs analysis (TNA) as requested (by project office, line managers, senior managers and directors) and identify learning needs for roles across the business (including system builds and projects);Design, build and deliver training interventions to suit training needs identified across the business;Plan and deliver generic induction training plan(s) to new employees;Deliver skills based training (including generalist induction courses) to customer services and sales roles within the online “Express products/services” teams;Facilitate training sessions where delivery subject is not familiar (using a subject matter expert within the business team to assist with delivery and / or technical content);Deliver regulatory / legal training in accordance with business strategy (Anti-Money Laundering / Data Protection)Ensure timely and accurate general administration and record keeping of training activities on ADPDuties & Responsibilities

Implementation and Delivery:

Training Plans

To create and communicate training plans for frontline customer service team, private client services team (in-bound sales and dealing) and operations & payments (back-office) teams;

Customer Services

To deliver practical Customer Service training sessions to best practice standards (e.g. CIPD) through one-to-one or group sessions (for both frontline Customer Service and Operations based staff)

Sales (including Dealing)

To deliver generic sales training for Corporate Express and Private Client Services teams (e.g. Revenue generating teams)

Induction Training

To deliver initial induction/orientation training for all new startersTo coordinate and deliver new starter programme courses during in accordance with the agreed SLA’s To ensure all relevant training milestones and activity is completed to agreed standards

Regulatory / Legal Training

To support the delivery of AML (Anti Money Laundering) and DP (Data Protection) training and any associated regulatory training as required for different parts of the businessTo support HR with the delivery of required HR legislative training to management teams

Record Keeping

To maintain a Learner Management System (LMS) via ADP systemsTo keep timely and accurate records of all training completed

Skill and Expertise

CIPD (Certificate in Training Practice) or equivalent training qualificationPrevious experience working within the financial services sector (FS / banking / insurance / FX payments)Previous experience working for a SME within a L&D training role (delivery)Confident and articulate presentation skills / group training (up to 10 people per session)Ability to work with minimal supervisionAbility to build effective relationships with team members and managementAn in depth knowledge of L&D gained through both experience and understanding of current theories

About HiFX
HiFX provides unrivalled foreign exchange and international payment services to businesses and private individuals around the globe. To date we have transferred over £100 billion on behalf of our clients and are one of the world’s leading foreign currency specialists – trusted by over 5,000 companies from 100 industry sectors and assisting 75,000+ private individuals each year. For more information about our products and services please visit www.hifx.co.uk

We remain passionate about what we do and our people are at the centre of everything that we do. HiFX currently employs 210+ employees across its offices spanning the UK, Europe and Australasia.

We believe that we have a compelling employment proposition, offering attractive salaries, benefits and opportunity for career development. HiFX is proud to feature amongst the UK’s best companies to work for in 2006/07/08 and 2014.

Interested?

Please submit your CV and covering letter to our in-house recruitment team via the 'Apply now' link below.

LocationWindor, BerkshireSalary£26,000-£30,000 per annum, up to 20% bonus + benefitsReferenceHiFXLDOContact NameRecruitment

Purpose of Role
The L&D Officer will support service delivery through the design, implementation and delivery of practical training programmes for new and existing employees across the business and support implementation of business strategy.

Key areas of role and responsibilities:

Coordinate training plans across the business for new and existing employees;Carry out training needs analysis (TNA) as requested (by project office, line managers, senior managers and directors) and identify learning needs for roles across the business (including system builds and projects);Design, build and deliver training interventions to suit training needs identified across the business;Plan and deliver generic induction training plan(s) to new employees;Deliver skills based training (including generalist induction courses) to customer services and sales roles within the online “Express products/services” teams;Facilitate training sessions where delivery subject is not familiar (using a subject matter expert within the business team to assist with delivery and / or technical content);Deliver regulatory / legal training in accordance with business strategy (Anti-Money Laundering / Data Protection)Ensure timely and accurate general administration and record keeping of training activities on ADPDuties & Responsibilities

Implementation and Delivery:

Training Plans

To create and communicate training plans for frontline customer service team, private client services team (in-bound sales and dealing) and operations & payments (back-office) teams;

Customer Services

To deliver practical Customer Service training sessions to best practice standards (e.g. CIPD) through one-to-one or group sessions (for both frontline Customer Service and Operations based staff)

Sales (including Dealing)

To deliver generic sales training for Corporate Express and Private Client Services teams (e.g. Revenue generating teams)

Induction Training

To deliver initial induction/orientation training for all new startersTo coordinate and deliver new starter programme courses during in accordance with the agreed SLA’s To ensure all relevant training milestones and activity is completed to agreed standards

Regulatory / Legal Training

To support the delivery of AML (Anti Money Laundering) and DP (Data Protection) training and any associated regulatory training as required for different parts of the businessTo support HR with the delivery of required HR legislative training to management teams

Record Keeping

To maintain a Learner Management System (LMS) via ADP systemsTo keep timely and accurate records of all training completed

Skill and Expertise

CIPD (Certificate in Training Practice) or equivalent training qualificationPrevious experience working within the financial services sector (FS / banking / insurance / FX payments)Previous experience working for a SME within a L&D training role (delivery)Confident and articulate presentation skills / group training (up to 10 people per session)Ability to work with minimal supervisionAbility to build effective relationships with team members and managementAn in depth knowledge of L&D gained through both experience and understanding of current theories

About HiFX
HiFX provides unrivalled foreign exchange and international payment services to businesses and private individuals around the globe. To date we have transferred over £100 billion on behalf of our clients and are one of the world’s leading foreign currency specialists – trusted by over 5,000 companies from 100 industry sectors and assisting 75,000+ private individuals each year. For more information about our products and services please visit www.hifx.co.uk

We remain passionate about what we do and our people are at the centre of everything that we do. HiFX currently employs 210+ employees across its offices spanning the UK, Europe and Australasia.

We believe that we have a compelling employment proposition, offering attractive salaries, benefits and opportunity for career development. HiFX is proud to feature amongst the UK’s best companies to work for in 2006/07/08 and 2014.

Interested?

Please submit your CV and covering letter to our in-house recruitment team via the 'Apply now' link below.

Apply now


View the original article here

Senior Training Advisor

Senior Training Advisor Coventry Senior Training Advisor - £24K - £27K – Coventry – PermanentOur International client is currently seeking a Senior Training Advisor based out of their Coventry office (with travel to other offices) and will have ideally come from a financial services background. The success Training Advisor will be reporting into the Training Manager. As the Training Advisor you will be supporting and developing a team of trainers/ L&D Professionals and delivering a training framework as well as assessing the effectiveness of companywide training. The successful Training Advisor will have the ability to influence, with excellent communication skills and a positive ‘Can Do' attitude.If you are interested in this HR role please apply by clicking on the link below or contact Ashley Kate HR for further details.Ashley Kate HR specialise exclusively in HR recruitment, nationwide for temporary, contract and permanent HR roles. We give equal priority to our candidate and client relationships and ensure we deliver a highly professional HR consultancy service at all times.To find out more about us please visit our website at www.ashleykatehr.comJoin the Ashley Kate HR LinkedIn group at http://linkd.in/HRProfessionalsNetworkUKAnd follow us on Twitter at http://www.twitter.com/AshleyKateHRAshley Kate HR operates as a Recruitment Agency for the provision of permanent candidates and as a Recruitment Business for the provision of temporary candidates.

If you are interested in this HR role please apply by clicking on the link below or contact Ashley Kate HR for further details.

Ashley Kate HR specialise exclusively in HR recruitment, nationwide for temporary, contract and permanent HR roles. We give equal priority to our candidate and client relationships and ensure we deliver a highly professional HR consultancy service at all times.

To find out more about us please Visit our website

Join the Ashley Kate HR LinkedIn group LinkedIn Group

And follow us on Twitter Twitter

Ashley Kate HR operates as a Recruitment Agency for the provision of permanent candidates and as a Recruitment Business for the provision of temporary candidates.

LocationCoventrySalary£24K - £27KDurationPermanentReference12944LW/CBContact NameRecruitersSenior Training Advisor - £24K - £27K – Coventry – PermanentOur International client is currently seeking a Senior Training Advisor based out of their Coventry office (with travel to other offices) and will have ideally come from a financial services background. The success Training Advisor will be reporting into the Training Manager. As the Training Advisor you will be supporting and developing a team of trainers/ L&D Professionals and delivering a training framework as well as assessing the effectiveness of companywide training. The successful Training Advisor will have the ability to influence, with excellent communication skills and a positive ‘Can Do' attitude.If you are interested in this HR role please apply by clicking on the link below or contact Ashley Kate HR for further details.Ashley Kate HR specialise exclusively in HR recruitment, nationwide for temporary, contract and permanent HR roles. We give equal priority to our candidate and client relationships and ensure we deliver a highly professional HR consultancy service at all times.To find out more about us please visit our website at www.ashleykatehr.comJoin the Ashley Kate HR LinkedIn group at http://linkd.in/HRProfessionalsNetworkUKAnd follow us on Twitter at http://www.twitter.com/AshleyKateHRAshley Kate HR operates as a Recruitment Agency for the provision of permanent candidates and as a Recruitment Business for the provision of temporary candidates.

If you are interested in this HR role please apply by clicking on the link below or contact Ashley Kate HR for further details.

Ashley Kate HR specialise exclusively in HR recruitment, nationwide for temporary, contract and permanent HR roles. We give equal priority to our candidate and client relationships and ensure we deliver a highly professional HR consultancy service at all times.

To find out more about us please Visit our website

Join the Ashley Kate HR LinkedIn group LinkedIn Group

And follow us on Twitter Twitter

Ashley Kate HR operates as a Recruitment Agency for the provision of permanent candidates and as a Recruitment Business for the provision of temporary candidates.

Apply now


View the original article here

ATD Opening Keynote: Aaron Dignan "The Responsive Organization" #ATDTK

Sorry, I could not read the content fromt this page.Sorry, I could not read the content fromt this page.

View the original article here

Saturday 28 March 2015

Graduate Rotation Program Coordinator

Graduate Rotation Program Coordinator City of London

Graduate Rotational Program Coordinator


Permanent


£35,000 - £40,000


An exciting new position has become available in a global consultancy.


The Role


The Graduate Program Coordinator will be expected to fulfil a range of duties including but limited to:



Support the ongoing design, delivery and operational execution of the organisations graduate rotation program.
Work closely with the wider global HR team.
Conduct regular reporting and present on the findings.
Be the first point of contact for all the graduates on the program and help them bed into the organisations.
Identify development gaps in the graduates and act accordingly with strategic objectives.
Assist in the assessments throughout the program.
Support the Director in ultimately finding placements for the graduates

The Candidate


You must have the following essential skills:



Experience in a graduate recruitment/development role
Proficient in MS Office
High energy and attention to detail
Strong academic background
Working proficiency in French
Excellent communication skills.

A successful candidate will have the relevant skills and qualifications mentioned above. Please apply with your CV for immediate consideration.


LocationCity of LondonSalary£35000 - £40000 per annumReferenceSP/398898Contact NameSam Pritchard

Graduate Rotational Program Coordinator


Permanent


£35,000 - £40,000


An exciting new position has become available in a global consultancy.


The Role


The Graduate Program Coordinator will be expected to fulfil a range of duties including but limited to:



Support the ongoing design, delivery and operational execution of the organisations graduate rotation program.
Work closely with the wider global HR team.
Conduct regular reporting and present on the findings.
Be the first point of contact for all the graduates on the program and help them bed into the organisations.
Identify development gaps in the graduates and act accordingly with strategic objectives.
Assist in the assessments throughout the program.
Support the Director in ultimately finding placements for the graduates

The Candidate


You must have the following essential skills:



Experience in a graduate recruitment/development role
Proficient in MS Office
High energy and attention to detail
Strong academic background
Working proficiency in French
Excellent communication skills.

A successful candidate will have the relevant skills and qualifications mentioned above. Please apply with your CV for immediate consideration.

Apply now


View the original article here

Operational Trainer - West Byfleet and Uxbridge

Operational Trainer - West Byfleet and Uxbridge West Byfleet and Uxbridge

Anchor has an exciting opportunity for an experienced Operational Trainer to join their team. Their main role will to be deliver effective learning & development interventions that drives and supports a competent and capable workforce.

The successful candidate will be expected to manage the regional training centre, to ensure events are planned, in line with demand, to maximum occupancy and that drives or maintains statutory and mandatory training targets.

Location: West Byfleet and Uxbridge

Key Responsibilities:

• Training delivery
• Daily running of the regional training centre
• Planning interventions based on demand identified in the regional / national plans
• Adapting training materials or techniques to meet the needs of the audience
• Revision of training materials based on feedback and evaluation

Required Knowledge & Experience:

Qualifications

• Certificate in training practice, NVQ or equivalent experience
• Part of fully qualified membership of CIPD
• PTTLLS or working towards PTTLLS
• Specific care or health & safety qualifications, would be advantageous


Experience Required:

• Experience of the full learning cycle (training needs analysis, design, delivery and evaluation)
Having worked in a person centred/customer focused environment.
• Experience of training delivery to a diverse and multi skilled workforce
• Proven track record in implementing blended learning techniques

Required Skills:

• Up to date knowledge of industry best practice and standards as well as developments in the L&D arena
• Blended learning techniques
• Appropriate development interventions, suitable for learners in a customer facing environment

Closing Date: 02/03/2015

LocationWest Byfleet and UxbridgeSalary£30 to £34k depending on experienceReference011920Contact NameCintia Santoianni

Anchor has an exciting opportunity for an experienced Operational Trainer to join their team. Their main role will to be deliver effective learning & development interventions that drives and supports a competent and capable workforce.

The successful candidate will be expected to manage the regional training centre, to ensure events are planned, in line with demand, to maximum occupancy and that drives or maintains statutory and mandatory training targets.

Location: West Byfleet and Uxbridge

Key Responsibilities:

• Training delivery
• Daily running of the regional training centre
• Planning interventions based on demand identified in the regional / national plans
• Adapting training materials or techniques to meet the needs of the audience
• Revision of training materials based on feedback and evaluation

Required Knowledge & Experience:

Qualifications

• Certificate in training practice, NVQ or equivalent experience
• Part of fully qualified membership of CIPD
• PTTLLS or working towards PTTLLS
• Specific care or health & safety qualifications, would be advantageous


Experience Required:

• Experience of the full learning cycle (training needs analysis, design, delivery and evaluation)
Having worked in a person centred/customer focused environment.
• Experience of training delivery to a diverse and multi skilled workforce
• Proven track record in implementing blended learning techniques

Required Skills:

• Up to date knowledge of industry best practice and standards as well as developments in the L&D arena
• Blended learning techniques
• Appropriate development interventions, suitable for learners in a customer facing environment

Closing Date: 02/03/2015

Apply now


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Is it ever okay to be a control freak?

Here’s a short scenario that uses a particular type of structure. What do you think about it?

Sample scenario

Spoiler alert! Play the scenario before you read on.

What type of branching is this?

Here’s how the scenario looks as a flowchart in BranchTrack‘s editor. No matter what we decide at decision point A, we all end up at decision point B. It’s like we have no free will!

linear scenario

If you’re feeling cranky, you could call this the “control freak” approach to scenario design: No one may advance without first making the correct choice, and then all people must advance as one obedient mass to the same scene.

If you’re feeling more generous, you might call it a “teaching” scenario.

It might be helpful for raw beginners

The extreme control exercised by the designer could actually be useful in the following conditions:

The people playing the scenario are beginners in the subject matter ANDWe haven’t preceded the scenario with a bunch of information telling people everything they might need to know.

In other words, people new to the topic learn about it through a guided experience first, not through an information presentation followed by a “practice” activity.

Like this kind of discussion? Then you’ll like the scenario design workshops that I’m giving soon in Los Angeles, Chicago, and Sydney.

What could happen if we put the information first?

Let’s run an imaginary experiment. Let’s not start with the scenario. Instead, we’ll give our learners lots of do’s and don’ts about classroom management. We’ll follow that with a video of an expert talking about how honorifics like “Ms” supposedly squash students’ self-esteem, and then, finally, we’ll send them into the scenario to “practice what they’ve learned.”

Now that our learners are no longer absolute beginners, the relentless feedback and forced re-tries are likely to feel annoying and even patronizing.

“But we have to give them information!”

I agree, we do — after the scenario.

We can give people a chance to learn through the (very!) structured experience first, and then help them synthesize what they learned by giving them some reinforcing information. We can trot out the video expert after the scenario, for example, to reinforce the scenario’s message about honorifics.

Putting the scenario first does several things. It:

Helps people gauge their pre-existing knowledge, if anyShows the learner through their mistakes that they need to learn this stuff, making them pay more attention to the information that followsGives them a concrete, memorable story with which to organize the more abstract information that follows, possibly helping with retention and transferGives them beginner-level information in an engaging way, possibly motivating them to continue

For more on this activity-first approach, see my post “Throw them in the deep end!”

However, I still recommend true branching for most audiences

I focus on instructional design for adults in the working world. Most people in this world already have at least some previous experience or knowledge of the common topics covered in corporate training (how to treat people nicely, how to sell stuff, how to avoid breaking laws…).

As a result, I suspect that in most situations, a truly branching scenario would be more satisfying for the players. By letting people make mistakes, see the consequences of those mistakes, and draw conclusions, we’re saying, “I acknowledge that you’re an adult with a brain and life experience, and I trust you to be able to learn from more experience.”

Our careful handling of the branches, feedback at the ends of the paths, and optional help or resources along the way will help make sure that players are drawing the right conclusions without getting too frustrated. It’s all about choosing the appropriate amount of scaffolding for our audience.

For an example of a “real” branching scenario for people with some prior knowledge, try playing AutoLoon Ethics Training, which helps you practice your action mapping and consulting skills.

What do you think? And how do you manage stakeholders who want to be control freaks when it’s not appropriate? Let us know in the comments.

Design challenging scenarios that your learners love with my workshops this September and October in Los Angeles, Chicago, and Sydney. The first workshop is on Sept. 19 and spaces are limited, so check out the details and make your plans!


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Senior Learning & Development Manager - Commercial

Description

From a secret recipe to a bold idea and very proud traditions, we build the future. Coca-Cola Enterprises (CCE) manufactures, distributes, sells and markets some of the world’s strongest brands in non-alcoholic beverages. We are part of Coca-Cola Enterprises Inc, the leading Western European marketer, distributor, and producer of bottle and can non-alcoholic refreshments and the world’s third-largest independent Coca-Cola bottler. Some of the brands you will find in our portfolio are Coca-Cola®, Fanta®, Powerade®, Glaceau Vitaminwater®, Monster® and Caprisun®.

Leading brands, great people, growth and the reward that comes with it: the raw materials for success are right here. But still, success depends on our skilled management sharing thirst: a thirst for getting more and better from our people and systems, a thirst for pushing limits, and a thirst for the rigour and challenge of a fast moving business.

Do you have a personality with the power to influence and connect?
Can you sustain the pace to keep on growing?
Will you make an impact with your desire to win?

Senior Learning and Development Manager

Permanent

What you become a part of

• Leading a team to consult, design & deliver learning solutions for the Commercial Function across Europe
• To design solutions through internal or external methods that delivers a performance improvement through effective learning and development.
• To lead the deployment of quality learning solutions for the Commercial Functions
• Front Line Account Manage the Commercial HRBP teams as appropriate
• Line Manage a team of European L&D Managers

What to expect

• Consult and design solutions through internal or external resources to deliver a quality solution for our customers
• Work with L&D Services to review effectiveness of solution and evaluate ROI.
• Line management of L&D Managers to ensure all solutions are delivered on time and to agreed objectives
• Proving a first class L&D service to the European Sales and Marketing Team
• Delivering the budget and management of vendors
• Full implementation of the L&D Commercial Plan
• Managing design feedback from facilitators/L&D Managers
• Managing relationships with HRBPs and Commercial Stakeholders
• Delivery of quality L&D projects on time, in budget and meeting the business needs
• Performance management of L&D Managers
• Budgetary management

Job Activities

• Partner the HRBP for Commercial European Teams to deliver key projects and initiatives from a professional L&D perspective
• Using internal consultancy methodology, design and deliver a learning solution that delivers the requested business need and raises performance/capability.
• Lead key internal L&D projects to improve business performance and build the capability of our people
• Lead work with the L&D Services/ field L&D team to ensure an effective implementation plan for rollout.
• Build and maintain positive external contacts to keep up to date with the external market and latest trends in L&D.
• Apply project management methodology to manage and monitor progress on development solutions.
• Be responsible for the budget in line with design/implementation costings and travel expenditure
• Identify and evaluate future trends within the Development ‘market’.
• Liaise with the Instructional design team where required
• Lead the L&D Design to deliver quality L&D solutions with pace, efficiency and creativity
• Deliver senior training where required.
• Manage queries from facilitators on course content and feed through to the relevant L&D Manager
• Ensure sufficient supplies of materials are available to meet the plan
• Review evaluation feedback, define appropriate actions and progress
• Line manage and deliver the ‘My Development Experience’ for L&D Managers and ensure appropriate resource and capability levels within the team
• Continuously assess the quality assurance activities to ensure the standard of delivered training is in line with requirements. Coach as appropriate to improve standards
• Act as point of reference for, and supply expert advice to facilitators with regard to course delivery
• Identify where learning products may require update/maintenance, action or feed through as appropriate
• Deputise for the AD Commercial as necessary

Qualifications

What we expect of you

Experience in applying organisation development solutions in a cross matrix organisationExtensive L&D design and delivery expertiseExperience in leading large scale, complex projects from an L&D perspectiveStrong theoretical understanding of Learning development and how to apply in a pragmatic way to deliver an effective result for the customerProven track record of large scale, remote team managementExcellent internal consulting skillsProject management skillsExcellent communication and facilitation skillsPsychometric assessment tools - advantageousCIPD or country equivalent – preferredEuropean Travel 15-30%

Application

If this role is of interest to you, please upload a recent copy of your CV below and a member of the Talent Acquisition team will be in touch.

www.cokecce.com/careers

We believe that equal opportunities means inclusion, diversity and fair treatment for all.

Apply now


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